Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
When Capita sought solutions for empowering workforce productivity and improving efficiency at scale, it turned to Microsoft 365 Copilot Agents for tools to reduce repetitive work and increase cross-team innovation. This customer story, "Capita empowers its employees to innovate using Copilot Agents," shows how AI agents helped Capita transform employee experience and amplify business outcomes. Read the story, then contact Definitive Solutions to discuss how AI agents can support your goals.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an enterprise AI assistant integrated into Microsoft 365 applications. At Capita, it is being used to enhance productivity and empower employees by streamlining complex business processes. The tool has helped save approximately 9,000 employee hours each month, improving efficiency and the overall employee experience.
How has Copilot impacted employee experience?
The adoption of Microsoft 365 Copilot has significantly transformed the employee experience at Capita by making tasks easier and more efficient. Features like text suggestions and transcription in Microsoft Teams have allowed employees to create documents and conduct meetings more effectively. Additionally, it has fostered inclusivity by supporting employees with disabilities and neurodiverse needs, helping them work more confidently and efficiently.
Copilot Agents are no-code tools within Microsoft 365 Copilot that enable non-technical users to build automated processes and workflows. At Capita, these agents, such as the AskMeAnything (AMA) tool, help employees navigate the company's SharePoint knowledge base more efficiently. Over 169 employee-built agents are currently in use, demonstrating how these tools democratize AI and empower employees to create their own solutions.
Capita empowers its employees to innovate using Copilot Agents | Microsoft Customer Stories
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
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