The Salvation Army UK and Ireland modernizes employee workflows to better serve communities with Copilot | Microsoft Customer Stories
Many organisations want AI to improve productivity, but struggle to connect technology investments to real-world outcomes. This customer story shows how The Salvation Army UK and Ireland modernised employee workflows with Microsoft 365 Copilot to help staff spend less time on manual work and more time supporting communities. Read this story to get a practical example of how Copilot can streamline everyday tasks at scale while supporting mission-driven goals. When you're ready, connect with Definitive Solutions to talk about applying similar approaches in their own environment.
How does Microsoft 365 Copilot help The Salvation Army?
Microsoft 365 Copilot helps The Salvation Army by simplifying tasks and reducing the time spent on administrative work. It unifies systems, making information easier to find and use, which saves staff hours per task. This allows employees to focus more on their core mission of serving communities.
What challenges did The Salvation Army face before adopting Copilot?
Before adopting Copilot, The Salvation Army faced challenges such as scattered data and overwhelming administrative tasks. Staff struggled with information overload and often turned to nearly 200 shadow AI tools to manage their workload, which introduced risks to data integrity and compliance.
How has Copilot changed the work experience for employees?
The introduction of Copilot has reshaped the daily work experience for employees by providing practical support during heavy workloads. Staff have reported significant time savings, improved clarity in their tasks, and enhanced collaboration across teams, allowing them to focus more on their mission-driven work.
The Salvation Army UK and Ireland modernizes employee workflows to better serve communities with Copilot | Microsoft Customer Stories
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
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