Work IQ is an intelligence layer that sits on top of Microsoft 365 Copilot. Its role is to personalize Copilot to you and your organization.

Instead of Copilot behaving the same way for every user, Work IQ helps it understand your company’s context—such as how your teams work, what information is most relevant, and how people typically collaborate—so that the assistance you get is more aligned with your day-to-day work.

Work IQ helps reimagine how Copilot adapts to each person and organization by using your Microsoft 365 environment as context. That means:

• Copilot can better understand the documents, emails, and conversations that matter most to you.
• Responses can be more tailored to your role, projects, and organizational priorities.
• Teams can get assistance that reflects how they actually work together inside Microsoft 365.

The result is a Copilot experience that feels less generic and more aligned with your organization’s way of working.

Organizations should care about Work IQ because it helps reshape Copilot from a general AI assistant into a more context-aware work partner.

By acting as the intelligence layer for Microsoft 365 Copilot, Work IQ can:

• Increase the relevance of Copilot’s suggestions and summaries.
• Help employees find and use information that is already in Microsoft 365 more effectively.
• Support more consistent ways of working across teams by grounding Copilot in your organization’s context.

This can translate into more focused work, fewer manual steps, and better use of the tools and content your organization already has in Microsoft 365.