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2025 Work Trend Index Annual Report
Organisations are at a turning point as AI agents gain the ability to reason, act, and scale alongside people. This analyst report, "The Year the Frontier Firm is Born," examines how intelligence on demand is reshaping work, security, and organisational design. Download the report to understand what is changing and why action matters now, then connect with Definitive Solutions to discuss how these insights apply to your organisation.
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Intelligence on tap refers to the availability of AI-powered systems that can reason, plan, and act autonomously, allowing businesses to scale their workforce capacity as needed. This shift enables organizations to rethink traditional workflows and adapt to the increasing demands of the market, as 82% of leaders express confidence in using digital labor to enhance productivity within the next 12–18 months.
How will human-agent teams impact organizational structures?
Human-agent teams are anticipated to replace the traditional organizational chart with a more dynamic model called the Work Chart, which focuses on goals rather than functional silos. This approach allows for the formation of agile teams that can quickly adapt to project needs, leveraging AI agents to enhance productivity and collaboration, as evidenced by the experiences of companies like Supergood.
What are the phases of AI transformation in organizations?
Organizations will experience three phases in their AI transformation. In Phase 1, AI acts as an assistant, helping employees work more efficiently. Phase 2 sees AI agents joining teams as digital colleagues, taking on specific tasks under human direction. Finally, in Phase 3, humans set the direction while agents execute entire business processes, allowing for a more streamlined and effective workflow.
2025 Work Trend Index Annual Report
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.