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2025 Work Trend Index Annual Report
The pace of AI change is accelerating. Microsoft's "2025 Work Trend Index Annual Report" explores how AI agents are reshaping work, introducing the concept of the 'Frontier Firm' — an organisation powered by hybrid teams of humans and AI agents. Download the report to understand the opportunities ahead, and contact Definitive Solutions to discuss how to begin building your own AI-enhanced workplace.
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Intelligence on tap refers to the availability of AI-powered systems that can reason, plan, and act autonomously, allowing businesses to scale their operations efficiently. This shift enables organizations to rethink traditional workflows and leverage AI to enhance productivity, as 82% of leaders express confidence in using digital labor to expand workforce capacity within the next 12–18 months.
What are human-agent teams?
Human-agent teams consist of employees working alongside AI agents, which take on specific tasks under human direction. This collaboration allows for a more dynamic organizational structure, moving away from traditional silos to a 'Work Chart' model that focuses on achieving goals rather than adhering to functional expertise. This approach can lead to faster and more impactful outcomes.
What is a Frontier Firm?
A Frontier Firm is characterized by its integration of AI and human-agent teams, enabling rapid scaling and agile operations. These firms are already emerging and are expected to become the norm in the next 2–5 years. They leverage on-demand intelligence and reimagine roles within the organization, with 82% of leaders indicating this is a pivotal time to rethink strategies and operations.
2025 Work Trend Index Annual Report
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
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The pace of AI change is accelerating. Microsoft's "2025 Work Trend Index Annual Report" explores how AI agents are reshaping work, introducing the concept of the 'Frontier Firm' — an organisation powered by hybrid teams of humans and AI agents. Download the report to understand the opportunities ahead, and contact Definitive Solutions to discuss how to begin building your own AI-enhanced workplace.