Microsoft 365 powered by Work IQ: Built to Support How You Work
Imagine Microsoft 365 Copilot understanding how every individual on your team works. This video introduces Work IQ, the new intelligence layer that uses data, memory, and inference from people's daily work habits to personalise Copilot. The result is a more insightful, efficient, and tailored experience across your day. Watch the video to see how Work IQ makes Microsoft 365 Copilot work the way you do.
What is Work IQ in Microsoft 365?
Work IQ is an intelligence layer built into Microsoft 365 that helps Copilot and other agents better understand you, your work, and your organization.
Instead of being a standalone app, Work IQ operates behind the scenes to:
- Connect what you do across Microsoft 365 (documents, emails, meetings, and more)
- Provide context so Copilot and agents can respond in a way that fits your role and your company
- Continuously learn from your work patterns to make assistance more relevant over time
In short, Work IQ is what allows Microsoft 365 Copilot and agents to feel more personalized and context-aware in everyday work.
How does Work IQ actually work?
Work IQ combines three core elements to support how you work:
- Data – It draws on the information you already use in Microsoft 365, such as files, messages, and calendars, according to your organization’s permissions and policies.
- Memory – It keeps track of relevant context over time, such as ongoing projects, key stakeholders, and recurring topics, so Copilot and agents don’t start from scratch with every request.
- Inference – It uses AI to interpret patterns in your work, helping Copilot and agents make more accurate suggestions, summaries, and next steps.
By bringing together data, memory, and inference, Work IQ helps reimagine how you interact with Microsoft 365, making assistance feel more aligned with your day-to-day responsibilities.
Why does Work IQ matter for my organization?
Microsoft 365 powered by Work IQ is designed to support how people actually work, not just individual tasks in isolation. For organizations, this can:
- Improve relevance of AI assistance – Copilot and agents can tailor responses to your company’s content, terminology, and workflows.
- Help teams stay aligned – By understanding shared projects and company context, Work IQ can surface more consistent information across people and departments.
- Reduce manual effort – With better context, Copilot can draft, summarize, and organize work with fewer corrections and less back-and-forth.
Overall, Work IQ helps reshape how employees use Microsoft 365 by making AI assistance more context-aware, which can support productivity and more informed decision-making.
Microsoft 365 powered by Work IQ: Built to Support How You Work
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
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