Quilter achieves fastest-ever tech ROI with Microsoft 365 Copilot | Microsoft Customer Stories
When Quilter needed to improve internal productivity while maintaining strict compliance standards, they turned to Microsoft 365 Copilot. This customer story shows how the firm's early adoption of AI brought immediate ROI, from streamlining workflows and generating reports to improving data visibility across teams. Read the story to see how a secure, AI-enhanced Microsoft environment helped Quilter accelerate outcomes. Then, contact Definitive Solutions to see how Microsoft 365 Copilot can support your goals.
What is Microsoft 365 Copilot?
Microsoft 365 Copilot is an AI-powered tool integrated into the Microsoft product suite that helps organizations like Quilter enhance operational efficiency and improve workflows. Quilter uses Copilot to automate repetitive tasks, reduce manual workloads, and streamline processes, ultimately saving significant time and resources.
What efficiency gains has Quilter achieved with Copilot?
Quilter estimates that Microsoft 365 Copilot will save over 13,000 hours per month in post-call administrative time for its staff. The tool has enabled teams to work more effectively, allowing for more client interactions and improved quality of deliverables.
How does Quilter ensure data security with AI?
Quilter prioritizes data security and integrity by leveraging its longstanding partnership with Microsoft, which provides robust data protection policies. The integration of Copilot into the Microsoft ecosystem ensures that Quilter maintains control over its data, allowing the company to confidently explore AI solutions while safeguarding client information.
Quilter achieves fastest-ever tech ROI with Microsoft 365 Copilot | Microsoft Customer Stories
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
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