71% of employees at RCS England report increased productivity using Microsoft 365 Copilot | Microsoft Customer Stories
When employees spend less time on repetitive tasks, they can focus more on meaningful work. This customer story highlights how 71% of staff at the Royal College of Surgeons of England report increased productivity with Microsoft 365 Copilot. Read the story to see how Copilot helps you enhance creativity, efficiency, and satisfaction. Contact Definitive Solutions for guidance on introducing Microsoft 365 Copilot to your business.
How has Microsoft 365 Copilot impacted productivity at RCS England?
71% of employees at RCS England reported increased productivity using Microsoft 365 Copilot. They experienced time savings of up to 5 hours per week, elevated employee satisfaction rates, and cost savings of £775 per user, per month.
What measures does RCS England take to ensure data protection with AI?
RCS England prioritizes data protection by choosing Microsoft 365 Copilot, which includes enterprise data protection features. This alleviates concerns about data exposure and ensures compliance with regulations such as GDPR.
What roles benefit most from Microsoft 365 Copilot at RCS England?
Roles that benefit most from Microsoft 365 Copilot include those responsible for taking minutes, managing diary or email overload, such as admin roles and directors. The pilot program helped identify these roles by gathering feedback and success stories from users.

71% of employees at RCS England report increased productivity using Microsoft 365 Copilot | Microsoft Customer Stories
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.