Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
Administrative overload can limit how effectively teams serve their communities. This customer story showcases how Kent County Council used Microsoft 365 Copilot to streamline workflows, automate repetitive tasks, and refocus time and resources on essential public services. Read the story to learn how AI-driven productivity supports better outcomes — then contact Definitive Solutions to see how your organization can benefit from similar efficiencies.
What challenges did Kent County Council face before deploying Microsoft 365 Copilot?
Kent County Council faced several challenges, including resource and budget constraints, a growing population, complex resident demands, and administrative burdens that reduced efficiency in service delivery.
How has Microsoft 365 Copilot impacted staff productivity?
The deployment of Microsoft 365 Copilot has led to an average efficiency gain of ten to thirty minutes per day for staff, allowing them to focus on more meaningful work. This has resulted in improved job satisfaction, reduced stress, and greater control over workloads.
What are the future plans for AI at Kent County Council?
Kent County Council plans to further harness AI-driven insights to enhance data-driven decision-making and improve service delivery. They aim to expand the capabilities of Copilot and continue collaborating with Microsoft to empower their workforce and streamline processes.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot | Microsoft Customer Stories
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
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