Microsoft Incident Response tips for managing a mass password reset
Passwords are still the most commonly used method of authenticating end users, making them vulnerable to cyberthreats. That's why a robust incident response plan should include a process for doing a mass password reset, especially in the event of a ransomware or other major cyberattack.
Unfortunately, password resets are rarely top-of-mind for SOCs dealing with a crippling attack.
This article explains the processes and technologies involved in managing a mass password reset, with advice from Microsoft Incident Response.
Why is a mass password reset necessary?
A mass password reset may be necessary when a threat actor has gained extensive access to a customer's identity plane, particularly during incidents like ransomware attacks. With password-based attacks increasing tenfold in 2023, organizations must act swiftly to secure digital access points and restore system integrity.
What challenges arise during a mass password reset?
Organizations often encounter challenges such as overwhelming help desk calls and service tickets from users facing authentication issues. Additionally, the need to balance the urgency of securing systems against the potential disruption to users and IT staff can complicate the decision-making process.
How can organizations streamline the password reset process?
Utilizing Microsoft Entra ID capabilities allows users to change their credentials at their next login, enhancing security through features like Conditional Access. Implementing self-service password reset (SSPR) options can also help users regain access quickly while reducing the burden on IT support during critical recovery phases.
Microsoft Incident Response tips for managing a mass password reset
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
Sign in with LinkedIn