Using Microsoft 365 Copilot in Marketing: Conduct market research
Customer service teams are under pressure to deliver fast, high-quality responses across growing caseloads. This video shows how Microsoft 365 Copilot simplifies case management, giving agents real-time access to customer data, auto-generating replies, and improving resolution times. Watch now to learn how to elevate your support team's performance. To find out how Copilot fits into your service strategy, contact Definitive Solutions for a consultation.
How does Microsoft 365 Copilot assist in case management?
Microsoft 365 Copilot helps streamline case management by automating tasks such as summarizing customer concerns, managing CRM entries, and drafting messages. This automation allows support engineers to focus on more complex issues, thereby enhancing overall productivity and efficiency.
Can Copilot integrate with existing tools?
Yes, Microsoft 365 Copilot integrates seamlessly with tools like Outlook and Dynamics 365. For instance, users can add contacts, create new cases, and save customer emails to the CRM without leaving Outlook, making the process more efficient.
How does Copilot improve communication with customers?
Microsoft 365 Copilot enhances communication by drafting messages based on the context of the case. It provides pre-written drafts that can be edited before sending, significantly reducing the time spent on composing messages and ensuring that relevant information is included.
Using Microsoft 365 Copilot in Marketing: Conduct market research
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
Sign in with LinkedIn