WTW raises certainty in an uncertain world with AI-driven Microsoft Security solutions | Microsoft Customer Stories
This customer story shows how WTW used Microsoft Security Copilot to move faster, make smarter decisions, and instill confidence during high-pressure moments. Read the story to learn how AI can help improve your organisation's resilience and reach out to Definitive Solutions for guidance on building an integrative security approach with Microsoft.
What services does WTW provide?
WTW offers a variety of professional services including innovative risk strategies, insurance placement, HR consulting, and compensation and benefits planning. These services rely heavily on large volumes of data, which help organizations make informed decisions in an uncertain environment.
How has WTW improved its security posture?
WTW has transitioned from a collection of disparate legacy security solutions to a more streamlined security posture by adopting the full suite of Microsoft Security solutions. This includes Microsoft Entra ID, Microsoft Purview, and Azure, which have helped reduce licensing costs and improve overall security efficiency.
What is Microsoft Security Copilot?
Microsoft Security Copilot is an AI-driven tool that enhances WTW's threat hunting capabilities. It allows security teams to ask questions in natural language, simplifying the investigation process and potentially reducing the mean time to investigate security incidents, thereby improving the overall security posture.

WTW raises certainty in an uncertain world with AI-driven Microsoft Security solutions | Microsoft Customer Stories
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.