Discover why ING banks on Windows 365 to improve management and performance for a remote workforce
Managing a remote workforce comes with challenges. This customer story highlights how ING improved management and performance for its teams by implementing Windows 365 Link. Read the story to see how it overcame hybrid work challenges, improved security, and delivered a better employee experience. Contact Definitive Solutions to discuss how Windows 365 Link can transform your hybrid work environment.
Why did ING switch to Windows 365?
ING switched to Windows 365 to optimize operations and meet the needs of their remote workforce. The bank aimed to reduce costs by eliminating 1,200 servers, improve management efficiency with their existing IT team, and enhance user experience, particularly with Microsoft Teams. The transition also supports ING's goal of achieving net zero carbon emissions.
How does Windows 365 improve remote work for ING employees?
Windows 365 provides seamless access and remote collaboration for ING employees, allowing them to connect to digital resources from anywhere. The solution simplifies the onboarding process, enabling employees to request a Cloud PC and start working within two hours. Additionally, it offers built-in security and easy connectivity, which helps eliminate performance bottlenecks associated with on-premises resources.
What benefits has ING experienced from using Windows 365?
Since implementing Windows 365, ING has experienced improved productivity, particularly with Microsoft Teams, and reduced management overhead by consolidating their IT operations. The bank has also achieved significant cost savings by eliminating the need for 1,200 servers and has gained the flexibility to quickly set up new workspaces as needed, supporting their ongoing innovation and future readiness.

Discover why ING banks on Windows 365 to improve management and performance for a remote workforce
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.