Baptist Health saves 4,400 hours annually with Azure Virtual Desktop
Managing healthcare workloads efficiently is a challenge for many organizations. This customer story highlights how Baptist Health saved 4,400 hours annually using Azure Virtual Desktop — streamlining workflows, improving staff experiences, and boosting operational efficiency. Read the story to learn how it tackled modern healthcare challenges and achieved real results. Contact Definitive Solutions to discuss how your organization can benefit from a similar approach.
How has Baptist Health improved login times?
Baptist Health implemented Azure Virtual Desktop, which has reduced app login times to as low as 5 seconds. This significant improvement has resulted in an estimated annual savings of USD$1 million.
What benefits does Azure Virtual Desktop provide?
Azure Virtual Desktop has streamlined software installations and configurations, allowing the IT team to automate many tasks. This has freed up time for more valuable activities, improved mobile access for clinicians, and enhanced security by ensuring sensitive data is not stored on devices.
How does Baptist Health manage its IT infrastructure?
Baptist Health utilizes Azure Local for centralized management of its IT environment, enabling remote troubleshooting and faster updates. The IT team also employs Microsoft Entra ID for role-based access management, ensuring clinicians have access only to the applications they need.

Baptist Health saves 4,400 hours annually with Azure Virtual Desktop
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.