The CEO's guide to building a Frontier Firm
As AI transforms how organizations operate, leaders like you are under pressure to redesign not just tools, but the very structure of your business. This blog post offers a high-level view into the decisions CEOs must make to evolve into a Frontier Firm. Read the blog to explore this emerging business model and connect with Definitive Solutions to discuss how your firm can lead, not lag.
A Frontier Firm is an organization that has advanced to the third phase of AI transformation, where AI becomes the operational engine of the business. In this phase, humans empower AI to take on more responsibilities, allowing agents to execute tasks that were traditionally handled by knowledge workers. This shift involves reimagining how work is structured and executed, with a focus on collaboration between humans and AI agents.
How can AI improve sales productivity?
AI tools such as Microsoft 365 Copilot help sales teams by automating repetitive administrative tasks, allowing sellers to focus more on customer engagement. For instance, one sales team reported a 9.4% increase in revenue per person and a 20% increase in deals closed after implementing Copilot. Additionally, tools like Sales Chat streamline access to critical information, enabling sellers to prepare for meetings more efficiently.
What are the risks of adopting AI in business?
Organizations often worry about the potential risks of AI, such as making mistakes or providing incorrect information. However, it's important to recognize that we accept similar risks with human employees. The real risk lies in inaction, as companies that hesitate to adopt AI may fall behind competitors who are already reimagining their operations. A step-by-step approach to testing AI in low-risk areas can help mitigate concerns while unlocking new opportunities.
The CEO's guide to building a Frontier Firm
published by Definitive Solutions
Definitive Solutions was founded in 1999 by Peter Meade who has over 30 years in the IT industry. We deliver IT managed services, cloud and security solutions to our SMB and Enterprise clients throughout Ireland and Internationally.
We are not just another MSP; our technical skill is given, but our success has been built on the ethos of trust and our focus is always on building strong relationships. Our approach is to really understand our clients’ business challenges and goals, and implement bespoke technology products and services which meet their unique business requirements.
As an independent private company, you can trust us to give impartial advice. We stand over every product and service we recommend and will only offer the right solutions for our clients. There is no such thing as ‘one size fits all’.
Our focus on professional trust and relationships does not just apply to our long-established clients; it continues within our dedicated team, evidenced by one of the strongest retention rates in the industry, and with our partners.
All of the growth and success our business has enjoyed is a result of our outstanding team of people and we all share a passion for providing the best customer experience.
Our clients range across all industry verticals including financial services, public sector, distribution, pharma and charities. Many of our clients operate within highly regulated industries, and adhere to strict compliance and regulation standards and we work closely with them to ensure their technology strategy is aligned with their compliance responsibilities.
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